Unified Inbox
Our unified inbox makes it easy to communicate at scale to prospective and current guests like never before. Manage all emails, texts, chats, and even direct OTA messaging all from one central area. These vacation rental CRM tools will improve the overall experience and even help your sales team close more deals.
Phone System & Scoring
An integral part of running a successful sales team is having access to tools that allow you to measure success & provide coaching. Not only does our phone system allow you to record and score calls, but it also improves efficiency with advanced vacation rental property booking software tools and KPI data sets.
Motivated Sales Team
As a property manager it's important to motivate & inspire your sales agents to improve your bottom line and the overall impression of your organization. Throughout the Lead Management Center you'll find agent KPIs, sales activity data, revenue generated, and even a sales leaderboard for peer motivation.
Triggers & Automation
Automate your company's workflow with the document trigger system of our vacation rental management software. Deliver the right message to the right guest, every time. With a powerful automation center, you can send emails to increase residual bookings, as well as auto-generate e-signatures and guest welcome emails.
What's included?
Unified Inbox
- Powerful Email Management
- Text Messaging Management & Blasting
- Direct OTA Messaging Management
Guest Traits & Segmentation
- Tag Guests by Favorite Activities
- Special Occasion Tagging
- Trouble or Issue Flags
- Email & Text Blasting Integration
Triggers & Automation
- Pre/Post Check-in Emails & Texts
- Guest Retention Blasting
E-Signatures
- Automated Rental Agreements
Notation
- Guest Flags & Tagging
- Guest Trait Logging
- Guest Notation
- Reservation Notation
Guest Reviews & Surveys
- Automate Guest Review Email/Text Blasting
- Automate Guest Surveys for Operational Improvements
Campaign Management
- Configure Email / Text Campaigns on System Data
- Measure Campaign Success with Powerful Reporting
Optional Add-ons
Phone System
Built to increase conversion and guest relationships
Agent Call Scoring
Record and score calls to keep your reservationists improving, closing more bookings, and improving the experience for your guest.
Guest Data Popup
Before you even answer the phone, the Phone System will query and display guest data. You will see recent quotes, previous reservations, and historical notes. Greet your guests like never before and improve relationships.
Agent In-Call Efficiency Toolset
From our Phone System, you have instant access to text door codes, WiFi codes, or even to a link to download your Guest APP. This will save your reservations team a lot of time and help improve the overall guest experience.
Call Routing (Call Tree)
Robust voicemail with email notifications, custom greetings, advanced call forwarding, and real-time call management on each phone extension. Use extensions to play announcements, eliminating the need to answer the phone for commonly requested information, such as hours of operation and check-in details.
Answering Rules
Define hours of operation, custom call routing rules, device rules, and department level rules to send specific calls to specific agents. Answering rules also give you an extra layer of tracking campaigns and success within the team.
Call Delegation
Call delegation is an easy way for admin assistants who are placing calls on behalf of executives to manage a high volume of call transfers. It also simplifies the call experience for executives and operations managers.
Call Screening & Blocking
Caller ID information displays before the incoming call ever connects, giving you some reference to decide how you want to respond to the call. You can answer it, decline it, or send it directly to voicemail.
Device Transfer Flip
If your reservationists are temporarily answering calls from their cell, we make it easy to flip-device back to desktop where Streamline's tools are available. Flip to cellular or desktop anytime during the call.
Automated Bulk Text Marketing
Automate check-in detail text messages to guests, ask them to download your guest app, and even provide education about the surrounding areas. You can even text message after checkout to ask for reviews.
Voicemail to Email
Receive emails of voicemails directly to your inbox to action. No more missing important voicemail outside of normal hours or rolled calls.
CRM Integration
Adding the phone system to your CRM is truly adding a layer of success to your sales team. With access to call/guest data, your reservationists are armed with tools and data to increase conversion.
Agent Motivator KPIs
Keep your reservationists motivated and accountable to hit metrics and measure success of their efforts. We provide the right KPIs to keep everyone on the same page within your sales team.
Powerful Reporting Suite
Our reporting allows you to see call volume, campaign success, and agent efficiency.
Would you like to learn more about Streamline One?